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CNC Service Engineer

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Lincolnshire, IL
Job Type
Direct Hire
Mar 07, 2019
Job ID
Job Description:   Senior CNC Service Engineer
Hands on manager with up to 30% international and national travel. Most travel will be throughout Illinois however occasional International travel will be required in South America & Canada.
Senior CNC Service Engineer will reside around the Schaumburg, IL area. Starting base salary $90,000 plus bonuses and benefits.
  • Supervise the day to day operation of the Service Business to ensure that the operation is within standards to deliver a superior experience to our customers.
  • Manage up to 5 field service engineers contractors.
  • Ensure prompt and efficient telephone or on-site response to field requests for technical assistance needed to resolve problems and complaints.
  • Maintain liaison between service and business unit.
  • Track various performance criteria and attendance policies to include scheduling, vacations, pay roll and hours worked.
  • Track various performance criteria and attendance policies for Contractors to include scheduling, vacations, pay roll and hours worked.
  • Responsible for hiring and training of new employees as well as conducting onboarding programs
  • Receive, investigate and resolve customer and field inquiries relating to but not limited to service performance, product quality, parts quality.
  • Plan monthly meeting agendas and facilitate monthly management meetings.
  • Obtain extensive product knowledge of the entire product line, accessories, parts and their relationship to specific devices and systems in order to converse on the required levels.
  • Work with all necessary divisions and departments within the corporation to meet its business objectives.
  • Ensure service readiness. Determine product needs for spare parts, special service tools, service training and intelligent machine design from a service point of view.
Required Qualifications
  • 5 + years in Technical or engineering related field
  • 2 + years demonstrated proficiency as a Manager
  • 2 + years people management experience with a proven track record of performance management skills
  • Fanuc, Siemens Experience
  • Machine Tool Knowledge - Mills, Lathes, turning centers
  • Machine Tool Component Knowledge
  • Up to 30% travel possible