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MISER Specialist

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Wayne, NJ
Job Type
Direct Hire
Mar 07, 2019
Job ID
We are currently seeking a MISER Support Specialist with 5+ years' experience for our client in Wayne, NJ (07470). Compensation depends upon experience.  Candidate must have experience with FIS MISER Banking application and/or ACI FSBA applications.

Job Description

The MISER Support Specialist is responsible for all onsite & remote service and application support requirements for the Valley Bank business units. 
Responsibilities include but are not limited to:
  • Provide 2nd and 3rd level application tier support. Responsible for troubleshooting more complex issues as passed by the PC Support Center (Tier 1) as it relates to applications and its usage.
  • To ensure that the applications are maintained in a manner that supports delivery of services to the platforms, resilience, and uptime performance statistics.
  • Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release.
  • Maintain front end banking application to provide updates.
  • Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report.
  • Research problems that require further investigation and follow-up.
  • Other projects at management/business discretion.
  • Installation, upgrading, patching, releases, and daily administrative support for core business critical banking applications and services used for the production, management, disaster recovery (DR), business continuity planning (BCP) and delivery of the approved business applications.
Required Skills:
  • Analytical skills required to research and troubleshoot banking issues.
  • Must possess good time management, multitasking, and stress management skills to be able to ensure that tasks are completed in a timely manner consistently.
  • Good team work and leadership skills are essential in order to motivate different groups of people to fulfill their responsibilities within a given time frame.
  • The candidate must demonstrate a proven track record of exceptional written and verbal communication with both technical and non-technical personnel, including the ability to articulate technical concepts to Bank management.
  • The candidate must have a working knowledge of commonly-used Microsoft Office software tools.
  • The candidate must handle multiple concurrent tasks successfully by prioritizing tasks and resources, and must have the ability to achieve results through the other members of a operational or project team as a technical facilitator of operations or projects.
  • Specific core knowledge of FIS MISER Banking application to include both deposits and loans (both database and parameter understanding).
Required Experience:
  • Associate degree or equivalency from a two-year College or technical school and a minimum of 5 years' related technical banking application support experience including hardware and software.
  • Understanding of MISER banking application and teller processing knowledge.
  • Knowledge of ACI FSBA application including authoring abilities to make modifications to the front end are a must.
  • Banking background within the IT services department preferred.
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, HP Networking
    (AIS, ASE, MASE) and System Storage, Cisco CCNA, or VMWare VCP preferred.
Please note:
•    Locals/daily commuting distance preferred; no relocation available. Work is onsite.
•    This position is not open to 3rd party c2c agencies and provides no visa sponsorship. All applicants must have permanent US work authorization and not require visa sponsorship now or in the future.