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Voice Solutions Engineer

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Location
Cleveland, OH
Job Type
Direct Hire
Date
Jun 11, 2019
Job ID
2669503
Primary Responsibilities


  • Lead strategic discovery session to help customers understand the value of Google Voice and how to position it within their organization.
  • Partner with sales, marketing, service and support teams to act with sales reps during pre-sales to handle technical questions and objections from prospects.
  • Partner with Implementation Manager to be the Technical Resource in Proof of Concept managed trials and production Deployment projects.
  • Help with pre-implementation support and provide pre-sales follow-up,technical training, value building, and other technical needs.
  • Work with partners to ensure best practices are being shared and followed.
  • Proactively help customers address all technical issues that may arise throughout the entire pre-sales cycle.
  • Ability to facilitate demonstrations, proof of concepts and public facing presentations.
  • Create customer and partner connections to help grow name recognition in this space.
  • Quickly architect sound cloud solutions to radically different customer environments.
  • Establish strategic customer relationships and become the technical go-to resource for answers as well as a trusted cloud adviser.
  • In-depth understanding and the ability to demonstrate expertise in designing, deploying, and maintaining VOIP/ environments.
  • Staying in constant communication with customers to ensure their needs are being addressed during the pre-sales cycle.
  • Learning and maintaining an in-depth understanding of current and new technologies and industry standards.
  • Travel typically averages 25%, but has spikes up and down from the average

 

Required Skills and Experience


  • Experience working with Project Managers on complex site deployments.
  • Minimum 5 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles. 
  • BA/BS degree or equivalent practical experience. 
  • Excellent understanding of G-Suite.
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS) 
  • Understanding and Experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
  • Understanding and Experience with Network Infrastructure (Firewalls, Routers, Switches & Wireless)
  • Understanding of WAN Technologies (MPLS, VPLS & SD-WAN)
  • Understanding of Data Center Technologies (Public & Private Clouds)
  • Understanding of software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies) 
  • Creative problem-solving skills and a drive to solve difficult issues.
  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
  • Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Experience presenting & building relationships from C-Suite to IT Operations.
  • Ability to stay positive and motivated while under pressure.
  • Ability to participate in multiple projects concurrently.
  • Customer-oriented and shows a bias for action.
  • Provide on-time, well-executed work that leads to excellent customer satisfaction
  • Able to expertly convey ideas and concepts to others.
  • Highly adaptable with the ability to learn new technologies quickly without direct oversight.
  • Must be willing to travel domestically and internationally when required

Preferred Skills and Experience


  • Cloud Voice Experience